Information we handle

We handle information you provide, such as your name, email, telephone number, shipping and billing addresses, order details, and customer-service messages. Payment providers process payment credentials; information available to us may include payment status and limited transaction details.

Our storefront and its service providers may receive technical information such as IP address, browser and device type, referring pages, and browsing activity through cookies and similar technologies. Collection depends on the tools enabled for the store and your privacy settings.

How we use information

We use information to process orders and payments, arrange shipping and returns, answer questions, maintain transaction records, protect against misuse, and operate and improve the store. If promotional email is offered, we send it in accordance with applicable consent requirements and provide an unsubscribe option.

Where a legal basis is required, processing may be necessary to fulfill a contract, comply with legal obligations, support legitimate interests such as store security, or act on consent where required.

Service providers and disclosures

We share information needed to perform their services with Shopify, enabled payment providers, delivery carriers, and service providers used for store operations and support. We may disclose information where legally required or necessary to protect lawful rights.

If analytics or advertising integrations are enabled, they may receive browsing and device information subject to applicable consent and opt-out requirements. Any cookie banner and privacy choices must reflect the integrations actually used by this store.

Cookies and privacy choices

Cookies can support cart functions, checkout, security, and, where enabled, analytics or advertising. You can manage browser cookies and use the store’s privacy controls where available. Disabling essential cookies may affect checkout.

Where required, optional cookies are subject to consent. You can withdraw consent through available privacy controls. We honor legally required opt-out preferences, including applicable recognized browser signals, for processing to which those preferences apply.

International processing and retention

Our business is based in China. Information may be processed in China and in countries where Shopify and our service providers operate. Where required, appropriate safeguards apply to international transfers.

We keep personal information only as long as needed for the purposes described here, including order service, accounting, legal requirements, and resolving disputes. Retention depends on the type of information and applicable requirements.

Your rights and requests

Depending on your location, you may have rights to access, correct, delete, or receive your information, restrict or object to processing, withdraw consent, or opt out of certain sharing for targeted advertising. Email service@lunaveppw.com to make a request.

We may verify identity using information proportionate to the request. We will respond within the period required by applicable law, explain any lawful limitation, and not discriminate for exercising applicable rights. You may contact your local privacy authority or appeal a decision where applicable.

Security and children’s information

We use reasonable safeguards appropriate to our operations, but no online service can guarantee absolute security. Avoid sending sensitive payment credentials through customer support.

Our checkout is intended for people legally able to make purchases. We do not knowingly collect personal information from children under 13. If you believe a child supplied information, contact us so we can investigate and take appropriate action.

Updates and contact

Changes will be posted on this page with an updated date. Where required, we provide additional notice of material changes. For privacy questions or requests, contact our company using the details below.